f.a.q.
General information
Tracking orders and packages
Delivery address (different)
An address different to the delivery address can be entered.
We cannot ship to po box addresses!
Way of delivery
Standard: In the case of orders and data received on weekdays by 10 a.m., delivery will be within 5-7 working days, depending on the product.(1)
Express: In the case of orders and data received on weekdays by 10 a.m., delivery will be within 4-5 working days, depending on the product.(1)
Please be aware: In the case of products with a print run of over 20,000 items, partial deliveries may have to be made for production reasons.
(1) Does not apply to special products such as presentation portfolios.
Several orders at the same time
Please place one order for each product. For each order, you will receive one order number from us. This guarantees optimum dispatch times for each product.
Complaints
We cannot accept complaints due to data that has been supplied incorrectly. Please be aware of the information on print data. In your account you can find a complaint button “Complaint“. Should something be delivered that is not to your satisfaction, you can submit a complaint and send it to us. To do this, please complete the page in full. The Total-Quality-Management department will process your complaint and get in touch with you as soon as possible. Please understand that carriage costs and copies of receipts can not be reimbursed or sent back. We cannot accept unfranked packages.
Cancellation
If you would like to cancel your order, please send us an email giving your order number to tps.print@yahoo.co.uk. We will immediately check to see if cancellation is possible and will inform you by email. Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.
Delivery charges
The delivery charges at TPS print are included!
Products
Poster paper
This paper has an opaque base coat, which is wood-free and has wet strength. The reverse is yellowish or blue and does not allow images underneath (e.g. on advertising pillars) to shine through.
Durability of stickers
Limited weather resistance means that the stickers can be used outside to a limited degree. The durability of the print and the material depends on the weather, i.e. the print and the material are durable depending on the substrate and the weather.
Bindings
In the case of magazines, we use saddle stitching (as you know it from common magazines).
Bundling (magazines/flyers)
You can additionally select leaflets and Magazinen of 135g and 170g in bundles of 50 or 100 items.
Print colours/special colours
Printing using HKS special colours is possible on our note paper.
Colour deviations
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on very many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works – the fullest use to capacity of our formes and machines – this will not constitute a reason for complaint.
